Returns & Refunds Policy

Love Mizu Returns & Refunds Policy

Last updated: 24 June 2026

At Love Mizu, we want you to be happy with your purchase. If you change your mind about your order or there is an issue with your product, you may be entitled to return it or request a refund in accordance with applicable UK consumer law.

Cancelling Your Order

For online purchases, you generally have the right to cancel your order within 14 days of receiving your goods, without having to provide a reason.

After notifying us that you wish to cancel, you generally have a further 14 days to return the goods.

The returned product should be sent back in an appropriate condition. Where permitted by law, we may make a deduction from a refund if the product has been handled beyond what is necessary to establish its nature, characteristics and functioning.

Faulty or Damaged Products

If your Love Mizu product arrives damaged, defective or faulty, please contact us as soon as possible with details of the issue and, where appropriate, photographs of the product and packaging.

Your statutory consumer rights are not affected by this policy.

Refunds

Once we receive and assess an eligible return, we will process the applicable refund in accordance with UK consumer law.

Refunds will normally be made using the original payment method.

Where applicable, the original standard delivery cost will also be refunded. Any additional cost resulting from your choice of a more expensive delivery option may not be refundable.

Return Address

Returns should be sent to the return address provided by Love Mizu when your return request is approved.

Please do not send a return to an address obtained from an old order, invoice or other source without first contacting us, as our returns address may change.

Contact Us

If you would like to cancel an order, request a return or report a faulty or damaged product, please contact Love Mizu through the contact details provided on our website.

We will provide the appropriate return instructions and return address.

Your Statutory Rights

Nothing in this policy affects your statutory rights as a consumer under UK law.

Love Mizu reserves the right to update this policy when necessary to reflect changes to our business, products or applicable law.